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Complaints & Appeals

Complaints & Appeals

Our organization is committed to maintaining impartiality, transparency, and integrity in all Proficiency Testing Activities as well as Metal Testing Services. A structured process is in place for receiving, evaluating, and resolving complaints and appeals in accordance with applicable requirements.

Complaints

A complaint may be submitted by a participant or stakeholder regarding any aspect of proficiency testing activities or metal testing services, including but not limited to administrative processes, conduct of PT schemes, or communication.

How to submit a complaint:

  • Complaints shall be submitted in writing through email.
  • The complaint should clearly describe the issue and include relevant supporting information, if any.

Email for complaints:
complaint.dmaraquality@gmail.com

All complaints are acknowledged, reviewed, and handled in an impartial and confidential manner as per internal procedures.

Appeals

An appeal is a request by a PT participant for reconsideration of a decision or outcome related to proficiency testing activities.

How to submit an appeal:

  • Appeals shall be submitted in writing through email.
  • The appeal should clearly state the grounds for reconsideration and include relevant supporting details.

Email for appeals:
complaint.dmaraquality@gmail.com

Appeals are evaluated by personnel not involved in the original decision, wherever applicable, to ensure objectivity and impartiality.

Handling & Resolution

  • Complaints and appeals are reviewed in accordance with documented procedures.
  • Appropriate actions are taken based on evaluation outcomes.
  • The complainant or appellant is informed of the progress and final decision in due course.

Confidentiality & Impartiality

All information related to complaints and appeals is handled confidentially. The submission of a complaint or appeal does not result in any discriminatory action against the participant.

Important Note

Submission of a complaint or appeal does not imply automatic acceptance or resolution. Each case is evaluated based on the information provided and applicable procedures.